At Modern Home 2 Go, we take pride in the quality and craftsmanship of our furniture. We are committed to provide our customers with the following warranties on our furniture frames, finishes, leather, fabrics and outdoor furniture.
Limited Warranties are non-transferable. The following Limited Warranties are given to the original retail purchaser of the following Products:
Frames Used In Upholstered and Leather Products - 1 Year Limited Factory Warranty applies to all frames used in sofas, couches, love seats, upholstered chairs,
ottomans, sectionals, and sleepers. Modern Home 2 Go warrants these components to you, the original retail purchaser, to be free from material manufacturing defects. Modern Home 2 Go will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the buyer to and from a repair center designated by the Customer Service Department, at no charge to the original retail purchaser.
Headrest Mechanism - 1 Year Limited Factory Warranty, Modern Home 2 Go warrants to you, the original retail purchaser, all mechanisms used in
recliners/headrests for one (1) year from the date of purchase, to be free from material manufacturing defects. Modern Home 2 Go will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the buyer to and from a repair center designated by the Customer Service Department, at no charge to the original retail purchaser.
Motion furniture (recliners, sleeper sofa, etc.) has many moving parts. Caution must be used in operation (opening, closing, etc.). Children should not be allowed to
play on or operate motion furniture. Always leave recliners in an upright and closed position and keep hands and feet clear of mechanism. Only the occupant should operate it.
Leather and Upholstered Fabric - 1 Year Limited Factory Warranty, Modern Home 2 Go warrants to you, the original retail purchaser of Leather & Fabric for one (1) year from the date of purchase, to be free from defects in materials and workmanship, seam slippage, cracking, and dye transfers, all upholstered fabrics against seam slippage, fraying, and dye transfers. This warranty does not cover tears, flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect. This warranty also does not cover protective finishes, velvets, velvet types since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect.
Case Goods, Finishes and all Other Furniture Products - 1 Year Limited Warranty, All finishes and other parts, components, and other furniture products not specifically included in the above Limited Warranties, including but not limited to dining room tables, chairs, occasional tables, beds, dressers, marble tops, granite tops, desks, cabinets, buffets, entertainment centers, and handles incorporated into any furniture product, are warranted Modern Home 2 Go Inc. to you, the original retail purchaser, for one year from the date of purchase, to be free from material manufacturing defects. Damages caused by wear and tear are not considered a manufacturer's defect and as such are not covered by our warranty; including but not limited to dents, scratches, fading and stains.
All-Weather Wicker, Frames &Outdoor Fabrics
1 Year Limited Factory Warranty on all of our All-Weather Wicker Frames from date of delivery against manufacturer defects and structural failure (e.g., broken frame and welds) under normal use and conditions. 1 Year Limited Factory Warranty from date of delivery against fading and cracking of wicker. Frames will be replaced, repaired or refinished in the original color and style, if available; a similar color and style will be offered if the original has been discontinued.
Products Exclusions - Outdoor umbrellas must be used on regular weather conditions. When not in use outdoor umbrellas must keep closed to avoid damages caused by strong winds or climate changes. Due to the fact that we can't control its proper use and storage, outdoor umbrellas are excluded from our limited warranty.
LIMITATIONS AND EXCEPTIONS
MH2G Limited Warranty does not cover variations in color, grain, finish, sheen, texture, shading or distressing in the merchandise's wood, fabric, leather, glass, metal, tile and stone, since these are not considered quality defects. In addition, the following is excluded from coverage: broken legs, frames or loose screws and bolts which are damages resulting from improper handling such as dragging or pushing the products. Damages due to customers own assembly, normal wear and tear, scratches, damage caused by pets, improper cleaning, abusive use, fading, exposure discoloration, oils, spills, fluids or chemicals, buckling or splitting of veneers resulting from moisture and/or heat, glass breakage, water damage, in-transit damages, accident, damage to merchandise resulting from customer's own (or customer agent's) improper handling or transportation of merchandise, customer's negligence, alteration, unauthorized repairs, use of unauthorized parts, acts of God, vandalism, riots, hurricanes, and wars.
Under these Limited Warranties, the sole liability of Modern Home 2 Go Inc. is limited to repair, or at its option, replacement. Modern Home 2 Go Inc. will pay, within
one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the original retail buyer to and from Modern Home 2 Go Inc., at no charge to the original retail purchaser. In case that the product cannot be repaired or replaced Modern Home 2 Go will reimburse the original buyer for the remaining time of designated warranty period, or the original purchaser may obtain a replacement similar product.
These Limited Warranties provide coverage to the original retail purchaser and do not apply to rented, business, commercial, institutional, or other non-residential
uses. These Limited Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, (ii) any merchandise purchased "as is" or second-hand, (iii) any merchandise purchased at a distress sale or a going-out-of business sale, or (iv) any merchandise purchased from a liquidator. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care. Warranty is null and void if furniture has been moved from original point of delivery to consumer.
These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective coatings on the finish, leather, or upholstered fabric
by the retailer or the original retail purchaser, and any such chemical treatments or protective coatings voids all warranties.
Leather, Upholstered Fabric and Finishes
The Limited Warranties on Leather, Upholstered Fabric and Finishes and all Other Furniture Products do not cover (i) damages resulting from excessive soiling,
improper or unapproved cleaning methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from household humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. CAUTION: Any use of improper or unapproved cleaning methods voids all warranties.
Modifications to Products
These Limited Warranties do not apply to any products that have been altered by any person, dealer, or company without the express written authorization of
Modern Home 2 Go.
NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF MODERN HOME 2 GO WITH RESPECT TO THE FURNITURE AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. FURTHERMORE, NO CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES CAN BE MADE. CLAIMS Please go to Modernhome2go.com and under the "Terms & Conditions" tab you will find the "Claim Form" please follow the instructions.