Terms and Conditions

i. You Must Measure for Delivery
ii. Conditions of Sale
iii. Order Changes and Cancellations
iv. Delivery
v. Damaged or Missing products
vi. Color and Finish
vii. Product Returns
viii. Customer Pickups
viiii. Refunds
x. ETA's
xi. Price Policy
xii. Price Match
xiii. Customer Care
xiiii. Privacy, Terms and Conditions when using this Website


YOU MUST MEASURE FOR DELIVERY

Once you've selected your new furniture, it is important to be sure that it can be delivered through all entryways, elevators and stairways. Follow these simple steps to help ensure an efficient delivery:

  1. Measure the height and width of your entryway, including elevator doors and interiors.
  2. Use the furniture measurements to determine whether the piece can go straight through the entryway, at an angle, or on-end.
  3. Make sure that there is a clear and unobstructed path in front of and beyond each doorway. Make note of any fixtures, decorative moldings, interior walls, ceiling heights, stairwells and banisters that may pose an obstacle once furniture is inside.

Furniture can be brought straight in if:

  • the back height or depth of the piece is less than the width of each doorway, entryway, hallway or staircase.
  • all pathways, stairwells and hallways - including any turns - are unobstructed or wide enough for the piece.

Furniture can be brought in at an angle if:

  • the depth of the piece is less than the width of the doorway and the amount of unobstructed clearance for all doorways, stairways and hallways is adequate to allow for the piece to clear.

Furniture can be brought in on-end if:

  • there are obstructions on either side of the any doorway that prevent it from being brought straight in.
  • the width of the piece will clear the height of the doorway when the piece is on end.
  • the diagonal depth will clear the width of the doorway.
  • once inside, the piece will clear all widths and ceiling heights of all hallways and stairways, including turns.


If you have any questions about whether a product can be returned, please call us before ordering.


CONDITIONS OF SALE - ORDERS MAY TAKE UP TO 48 HR TO PROCESS


ORDER CHANGES & CANCELLATIONS

Modern Home 2 Go wants you to be 100% satisfied with your purchase. If for any reason you are unsure of your purchase, you have 24 hours from the purchase date to cancel your furniture order with no penalty. Changes and cancellations after 24 hours from the purchase date but before delivery, will be deducted 25% re-stocking fee.


DELIVERY

First and foremost, we are committed to your complete satisfaction and we also strive to offer you the best possible shopping experience. Local Delivery areas are based on your zip code and its proximity to our warehouse. As a courtesy to our clients, we offer a full delivery service on orders of in-stock items above within an 70 mile radius of our Florida warehouse. We generally expect to be able to have our 'In-Stock' products delivered to your home within 3-14 business days after being ordered, although sometimes it may take longer due to the route scheduling. Shipments will be scheduled within a 4 hour window and will be coordinated with you by our delivery coordinator a few days ahead of the scheduled delivery. The items must be received, inspected, and signed for by someone over the age of 18 years old. We offer an enhanced delivery service which will provide for unpacking, assembly and set up of the furniture in your chosen room and removal of all packaging materials. Should you prefer not to have the products delivered to your home, please read the Customer Pickups section below. Please view our Guidelines on measuring for proper fit of any furniture as Customers are responsible for size limitations and any restocking and delivery fees if an items do not fit. Customers are also responsible for coordinating elevator reservations and for alerting any condominium management/security that may be required. Our delivery staff are not allowed to move any of the customer’s existing furniture or equipment due to insurance reasons.

DELIVERY TO FREIGHT FORWARDERS OR OTHER 3RD PARTY

At the customer’s request Modern Home 2 Go will deliver to freight forwarders located within our delivery area. All merchandise should be inspected by the 3rd party receiving at the time of delivery. Once the merchandise has been received by the 3rd party, transportation or freight forwarder we are not responsible for losses or damages that may occur to the merchandise during shipping. Most of our merchandise is not packed for export, we suggest the customer to coordinate proper packing or crating with their freight forwarder or transportation company


DAMAGED OR MISSING PRODUCTS

All damages and missing parts must be reported at the time of delivery, and all returned products must be in the original packaging. While we strive hard to only work with the most reputable manufacturers and freight companies there always remains the chance that something arrives to your home in a faulty condition. If you are having a home delivery service, once it has been assembled and set up by our staff you are responsible for inspecting that the merchandise is complete and in good condition prior to signing the packing slip. Our delivery team will wait up to 15 minutes for you to inspect the merchandise. We are not responsible for damages reported after you have received and signed for delivery. If the package appears significantly damaged, you may refuse delivery but our delivery team will need to supply photos to us to demonstrate the extent of the damage. Once we receive back that damaged package, we will send a new one. Again, if there is a problem, write it down in the packing slip before the delivery crew leaves. If you accepted a package and then discover parts are missing, do not discard the packaging. Please contact us right away and we will ship you the replacement parts at no extra charge.


COLOR AND FINISH

Modern Home 2 Go does its best to assure the product you receive matches your order. However, please note that Natural products may contain the following qualities which makes the product unique and more interesting: Leather suffers from creases, blemishes and different dye lots - Marble has different hues, spots and natural cracks in the rock – Wood Veneers will have different grains and color variations. THESE ARE NOT DEFECTS and do NOT form the basis of a return.


PRODUCT RETURNS

Please note that Modern Home 2 Go only accepts returns only at the time of delivery and that all returns must be approved by a MH2G Store Manager and will be deducted 25% re-stocking fee plus any delivery fees and White Glove service fees. All refunds for Product Returns are done in the form of a Store Credit. Special order products cannot be returned or cancelled. Our return policy also excludes products that were assembled or modified, made to order/*special order (such as, special order furniture, light fixtures, accessories including mirrors, area rugs, artwork, mattresses, floral, etc.), floor sample sale or final sale, or excluded for return by the manufacturer. All returned products must be in the original packaging and condition and with authorization from an MH2G Store Manager. Please contact us if you need more information about shipping, restocking and exclusions on any products you are considering purchasing.


CUSTOMER PICKUPS

Customers may choose to pick up their merchandise from our warehouse or smaller items from the showroom (with limitations). All pickups must be coordinated in advance with the warehouse or showroom otherwise the merchandise will not be ready for pick up. Products may be picked up from our warehouse between 9am-4pm by calling the warehouse on 305-623-4700 at least (1) one hour before arriving. Modern Home 2 Go is not liable for any damages that may occur to the merchandise once the customer has signed off as receiving it in good condition. Customer must bring all the required resources to pick up the merchandise. Our showroom staff is not allowed to assist on furniture or other heavy / bulky items carry outs.


REFUNDS

Refunds are only issued in case of defective merchandise that we are unable to replace and on order cancellations within the 24 hour period from the time of placement. Order cancellations within 24 hours of the order placement paid with credit or debit card will be deducted a 2.5% bank processing fee. All refunds are done either by credit to the customer's credit card or by check.Order cancellations after 24 hours from date of placement will be subject to a 25% re-stocking fee. Refunds are processed within 10 business days of return of merchandise or order cancellation request. In all other cases the customer will receive a store credit or a merchandise exchange when approved by Modern Home 2 Go


ETA's

We provide the most accurate ETA (estimated time of arrival) based on the information on hand at the time of processing your order, ETA’s are good faith estimates of when the merchandise is expected to arrive to our warehouse. ETA’s are subject to change due to shipment delays, custom holds or other force majeure events. Modern Home 2 Go is not liable for changes in ETA’s.


PRICE POLICY

Modern Home 2 Go strives to offer the most competitive prices in the market. We reserve the right to adjust our prices at any time. As our price adjustments may reflect an increase or decrease in our prices, we do not provide retroactive price adjustments on orders already placed. Our inventory is reserved as orders are processed, canceling an order will release the inventory and following orders will have priority in stock and delivery scheduling.


PRICE MATCH AND CUSTOMER SATISFACTION GUARANTEES AND COMPANY POLICIES

We know how difficult the economy is right now and that you require the best possible value. We at Modern home 2 Go have looked at every available option to deliver you a value proposition. However, due to the ever changing situation, some companies may offer discounts, promotions or liquidations in order to entice you to buy from them. We CAN and WILL MATCH ANY PRICE on the same item (based on same delivery method as ours), so please do not worry that you may see the same item next week on sales somewhere else. Our guarantee lasts for 7days after your invoice date.


CUSTOMER CARE

To submit an enquiry please click on
CUSTOMER CARE FORM and Submit.


TERMS AND CONDITIONS WHEN USING THIS WEBSITE

PLEASE ALSO READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Concepts & Design Studio, Inc. The collective work includes works that are licensed to Concepts & Design Studio, Inc. Copyright 2003, Concepts & Design Studio, Inc ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Concepts & Design Studio, Inc or purchasing Concepts & Design Studio, Inc. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Concepts & Design Studio, Inc or to purchase Concepts & Design Studio, Inc products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Concepts & Design Studio, Inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Concepts & Design Studio, Inc used in the site are trademarks or registered trademarks of Concepts & Design Studio, Inc


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Concepts & Design Studio, Inc disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Concepts & Design Studio, Inc does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Concepts & Design Studio, Inc does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Concepts & Design Studio, Inc shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Concepts & Design Studio, Inc has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Concepts & Design Studio, Inc product is mistakenly listed at an incorrect price, Concepts & Design Studio, Inc reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Concepts & Design Studio, Inc reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Concepts & Design Studio, Inc shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Concepts & Design Studio, Inc without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Concepts & Design Studio, Inc may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Concepts & Design Studio, Inc.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Florida, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Concepts & Design Studio, Inc products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Concepts & Design Studio, Inc products) must be commenced within one (1) year after the claim or cause of action arises. Concepts & Design Studio, Inc's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of an y provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Concepts & Design Studio, Inc may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Concepts & Design Studio, Inc or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Concepts & Design Studio, Inc does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Concepts & Design Studio, Inc is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Concepts & Design Studio, Inc reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Concepts & Design Studio, Inc in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Concepts & Design Studio, Inc, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Concepts & Design Studio, Inc may link to sites operated by third parties. However, even if the third party is affiliated with Concepts & Design Studio, Inc, Concepts & Design Studio, Inc has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Concepts & Design Studio, Inc. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Concepts & Design Studio, Inc seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


Privacy Policy
This privacy notice discloses the privacy practices for (website address). This privacy notice applies solely to information collected by this web site (www.MH2G.com. It will notify you of the following: 1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. 2. What choices are available to you regarding the use of your data. 3. The security procedures in place to protect the misuse of your information. 4. How you can correct any inaccuracies in the information. Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: - See what data we have about you, if any. - Change/correct any data we have about you. - Have us delete any data we have about you. - Express any concern you have about our use of your data. Security We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 855-286 4246 or via email to cs@mh2g.com.