Terms and Conditions
Once you've selected your new furniture, it is important to be sure that it can be delivered through all entryways, elevators and stairways. Follow these simple steps to help ensure an efficient delivery:
Furniture can be brought straight in if:
Furniture can be brought inat an angle if:
Furniture can be brought in on-end if:
If you have any questions about whether a product can be returned, please call us before ordering.
CONDITIONS OF SALE - ORDERS MAY TAKE UP TO 48 HR TO PROCESS
Modern Home 2 Go (MH2G) wants you to be 100% satisfied with your purchase. If for any reason you are unsure of your purchase, you have 24 hours from the purchase date to cancel your furniture order with no penalty. Changes and cancellations after 24 hours from the purchase date but before delivery will be deducted 25% re-stocking fee.
At the time you place your order, MH2G reserves the inventory for you. As MH2G strives constantly to bring in new designs, we cannot be responsible for holding your order longer than 60 days. It is possible that if the product has been discontinued that we may no longer have the product available for delivery after the 60-day period. MH2G will provide store credit for these pieces and will work to find suitable replacement products.
First and foremost, we are committed to your complete satisfaction, and we also strive to offer you the best possible shopping experience. Local Delivery areas are based on your zip code and its proximity to our warehouse. To better serve our clients, we offer a full delivery service on orders of in-stock items within our delivery area in South Florida. We generally expect to be able to have our 'In-Stock' products delivered to your home within 3-14 business days after being ordered, although sometimes it may take longer due to the route scheduling. Shipments will be scheduled within a 4-hour window and will be coordinated with you by our delivery coordinator a few days ahead of the scheduled delivery. The items must be received, inspected, and signed for by someone over the age of 18 years old. We offer an enhanced delivery service which will provide for unpacking, assembly and set up of the furniture in your chosen room and removal of all packaging materials. MH2G does not install accessories, tv’s, art and mirrors. Should you prefer not to have the products delivered to your home, please read the Customer Pickups section below. Please view the Guidelines on measuring for proper fit of any furniture as Customers are responsible for size limitations and any restocking and delivery fees if an item does not fit. Customers are also responsible for coordinating elevator reservations and for alerting any condominium management/security that may be required. Our delivery staff is not allowed to move any of the customer’s existing furniture or equipment due to insurance and liability reasons. The customer is responsible for having the area clear and free of furniture prior to receiving our furniture delivery. The customer must be available to receive delivery within the scheduled time slot. MH2G will charge a re-delivery fee if we are unable to deliver your order as scheduled. Our routes are planned in advance, canceling or re-scheduling your delivery within 48 hours of the scheduled delivery date may also incur a re-delivery fee.
At the customer’s request, MH2G will deliver to freight forwarders located within our delivery area. All merchandise should be inspected by the 3rd party receiving at the time of delivery. Once the merchandise has been received by the 3rd party, transportation, or freight forwarder we are not responsible for losses or damages that may occur to the merchandise during shipping. Most of our merchandise is not packed for export, we suggest the customer coordinate proper packing or crating with their freight forwarder or transportation company.
Customers may choose to pick up their merchandise from our warehouse or smaller items from the showroom (with limitations). All pickups must be coordinated 24 hours in advance with the warehouse or showroom otherwise the merchandise will not be ready for pick up. Products may be picked up from our warehouse between 9 AM-3 PM by calling the warehouse on 305-458-4477 at least (1) one hour before arriving. MH2G is not liable for any damages that may occur to the merchandise once the customer has signed off as receiving it in good condition. Customer must bring all the required resources to pick up the merchandise. Our showroom staff is not allowed to assist loading furniture or other heavy / bulky items carry outs.
All damages and missing parts must be reported at the time of delivery, and all returned products must be in the original packaging. While we strive hard to only work with the most reputable manufacturers and freight companies there always remains the chance that something arrives to your home in a faulty condition. If you have a home delivery service, once it has been assembled and set up by our staff you are responsible for inspecting that the merchandise is complete and in good condition prior to signing the packing slip. Our delivery team will wait up to 15 minutes for you to inspect the merchandise. We are not responsible for damages reported after you have received and signed for delivery. If the product appears significantly damaged, you may refuse delivery but our delivery team will need to supply photos to us to demonstrate the extent of the damage. Our team will immediately remove the damaged product and replace it with the identical product as soon as a new appointment can be established. Again, if there is a problem, write it down in the packing slip before the delivery crew leaves as any issues found afterwards are exclusively the customer's responsibility.
Modern Home 2 Go does its best to assure the product you receive matches your order. However, please note that Natural products may contain the following qualities which makes the product unique and more interesting: Leather suffers from creases, blemishes and different dye lots - Marble has different hues, spots and natural cracks in the rock - Wood Veneers will have different grains and color variations. THESE ARE NOT DEFECTS and do NOT form the basis of a claim or return.
Please note that MH2G accepts returns only at the time of delivery, that all returns must be approved by a MH2G Store Manager and will be deducted 25% re-stocking fee plus any delivery fees and set up service fees.If your order was given a delivery discount, such discount will be removed, and standard delivery fees will be applied. All refunds for Product Returns are done in the form of a Store Credit. Special order products cannot be returned or cancelled. Our return policy also excludes products that were assembled or modified, made to order/*special order (such as, special order furniture, light fixtures, accessories including mirrors, area rugs, artwork, mattresses, floral, etc.), Outlet, floor sample sale or final sale, or excluded for return by the factory. All returned products must be in the original packaging and condition and with authorization from the MH2G Store Manager. Please contact us if you need more information about shipping, restocking and exclusions on any products you are considering purchasing.
Refunds are only issued in case of defective merchandise that we are unable to replace and on order cancellations within the 24-hour period from the time of placement. Order cancelations within 24 hours of the order placement paid with credit or with debit card will be deducted a 2.5% bank processing fee. All refunds are done either by credit to the customer’s credit card or by check. Order cancellations after 24 hours from the date of placement will be subject to a 25% re-stocking fee. Refunds are processed within 10 business days of return of merchandise or order cancellation request. In all other cases the customer will receive store credit or a merchandise exchange when approved by MH2G.
We provide the most accurate ETA (estimated time of arrival) based on the information on hand at the time of processing your order, ETAs are good faith estimates of when the merchandise is expected to arrive at our warehouse. ETAs are subject to change due to manufacturing or shipment delays, customs hold, or other force majeure events. MH2G is not liable for changes in ETA’s.
MH2G strives to offer the most competitive prices in the market. We reserve the right to adjust our prices at any time. As our price adjustments may reflect an increase or decrease in our prices, we do not provide retroactive price adjustments on orders already placed. Our inventory is reserved as orders are processed, canceling an order will release the inventory and following orders will have priority in stock and delivery scheduling.
We know how difficult the economy is right now and that you require the best possible value. We at Modern home 2 Go have looked at every available option to deliver you a value proposition. However, due to the ever changing situation, some companies may offer discounts, promotions or liquidations in order to entice you to buy from them. We CAN and WILL MATCH ANY PRICE on the same item (based on same delivery method as ours), so please do not worry that you may see the same item next week on sales somewhere else. Our guarantee lasts for 7days after your invoice date.
To submit an enquiry please click on CUSTOMER CARE FORM and Submit.
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