- Holiday Sale
Terms and Conditions
Once you've selected your new furniture, it is important to be sure that it can be delivered through all entryways, elevators and stairways. Follow these simple steps to help ensure an efficient delivery:
Furniture can be brought straight in if:
Furniture can be brought inat an angle if:
Furniture can be brought in on-end if:
If you have any questions about whether a product can be returned, please call us before ordering.
CONDITIONS OF SALE - ORDERS MAY TAKE UP TO 48 HR TO PROCESS
Modern Home 2 Go (MH2G) wants you to be 100% satisfied with your purchase. If for any reason you are unsure of your purchase, you have 24 hours from the purchase date to cancel your furniture order with no penalty. Changes and cancellations after 24 hours from the purchase date but before delivery will be deducted 25% re-stocking fee.
At the time you place your order, MH2G reserves the inventory for you. As MH2G strives constantly to bring in new designs we cannot be responsible for holding your order longer than 60 days. It is possible that if the product has been discontinued that we may no longer have the product available for delivery after the 60 day period. MH2G will provide a store credit for these pieces and will work to find suitable replacement products.
First and foremost, we are committed to your complete satisfaction and we also strive to offer you the best possible shopping experience. Local Delivery areas are based on your zip code and its proximity to our warehouse. In order to better serve our clients, we offer a full delivery service on orders of in-stock items within our delivery area in South Florida. We generally expect to be able to have our 'In-Stock' products delivered to your home within 3-14 business days after being ordered, although sometimes it may take longer due to the route scheduling. Shipments will be scheduled within a 4 hour window and will be coordinated with you by our delivery coordinator a few days ahead of the scheduled delivery. The items must be received, inspected, and signed for by someone over the age of 18 years old. We offer an enhanced delivery service which will provide for unpacking, assembly and set up of the furniture in your chosen room and removal of all packaging materials. Should you prefer not to have the products delivered to your home, please read the Customer Pickups section below. Please view our Guidelines on measuring for proper fit of any furniture as Customers are responsible for size limitations and any restocking and delivery fees if an item does not fit. Customers are also responsible for coordinating elevator reservations and for alerting any condominium management/security that may be required. Our delivery staff is not allowed to move any of the customer’s existing furniture or equipment due to insurance and liability reasons.
At the customer's request, MH2G will deliver to freight forwarders located within our delivery area. All merchandise should be inspected by the 3rd party receiving at the time of delivery. Once the merchandise has been received by the 3rd party, transportation or freight forwarder we are not responsible for losses or damages that may occur to the merchandise during shipping Most of our merchandise is not packed for export, we suggest the customer to coordinate proper packing or crating with their freight forwarder or transportation company.
Customers may choose to pick up their merchandise from our warehouse or smaller items from the showroom (with limitations). All pickups must be coordinated in advance with the warehouse or showroom otherwise the merchandise will not be ready for pick up. Products may be picked up from our warehouse between 9 AM-4 PM by calling the warehouse on 305-623-4700 at least (1) one hour before arriving. MH2G is not liable for any damages that may occur to the merchandise once the customer has signed off as receiving it in good condition.Customer must bring all the required resources to pick up the merchandise. Our showroom staff is not allowed to assist loading furniture or other heavy / bulky items carry outs.
All damages and missing parts must be reported at the time of delivery, and all returned products must be in the original packaging. While we strive hard to only work with the most reputable manufacturers and freight companies there always remains the chance that something arrives to your home in a faulty condition. If you are having a home delivery service, once it has been assembled and set up by our staff you are responsible for inspecting that the merchandise is complete and in good condition prior to signing the packing slip. Our delivery team will wait up to 15 minutes for you to inspect the merchandise. We are not responsible for damages reported after you have received and signed for delivery. If the product appears significantly damaged, you may refuse delivery but our delivery team will need to supply photos to us to demonstrate the extent of the damage. Our teamwill immediatelyremove the damaged product and replace it with the identical product as soon as a new appointment can be established. Again, if there is a problem, write it down in the packing slip before the delivery crew leaves as any issues found afterwards are exclusively the customers responsibility.
Modern Home 2 Go does its best to assure the product you receive matches your order. However, please note that Natural products may contain the following qualities which makes the product unique and more interesting: Leather suffers from creases, blemishes and different dye lots - Marble has different hues, spots and natural cracks in the rock -Wood Veneers will have different grains and color variations. THESE ARE NOT DEFECTS and do NOT form the basis of a return.
Please note that MH2G accepts returns only at the time of delivery, that all returns must be approved by a MH2G Store Manager and
Refunds are only issued in case of defective merchandise that we are unable to replace and on order cancellations within the 24 hour period from the time of placement. Order cancelations within 24 hours of the order placement paid with credit or debit card will be deducted a 2.5% bank processing fee. All refunds are done either by credit to the customer’s credit card or by check.
We provide the most accurate ETA (estimated time of arrival) based on the information on hand at the time of processing your order, ETA’s are good faith estimates of when the merchandise is expected to arrive to our warehouse. ETA’s are subject to change due to shipment delays, custom holds or other force majeure events. MH2G is not liable for changes in ETA’s.
MH2G strives to offer the most competitive prices in the market. We reserve the right to adjust our prices at any time. As our price adjustments may reflect an increase or decrease in our prices, we do not provide retroactive price adjustments on orders already placed. Our inventory is reserved as orders are processed, canceling an order will release the inventory and following orders will have priority in stock and delivery scheduling.
We know how difficult the economy is right now and that you require the best possible value. We at Modern home 2 Go have looked at every available option to deliver you a value proposition. However, due to the ever changing situation, some companies may offer discounts, promotions or liquidations in order to entice you to buy from them. We CAN and WILL MATCH ANY PRICE on the same item (based on same delivery method as ours), so please do not worry that you may see the same item next week on sales somewhere else. Our guarantee lasts for 7days after your invoice date.
To submit an enquiry please click on CUSTOMER CARE FORM and Submit.
PLEASE ALSO READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
CopyrightThe entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Concepts & Design Studio, Inc. The collective work includes works that are licensed to Concepts & Design Studio, Inc. Copyright 2003, Concepts & Design Studio, Inc ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Concepts & Design Studio, Inc or purchasing Concepts & Design Studio, Inc. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Concepts & Design Studio, Inc or to purchase Concepts & Design Studio, Inc products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Concepts & Design Studio, Inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
TrademarksAll trademarks, service marks and trade names of Concepts & Design Studio, Inc used in the site are trademarks or registered trademarks of Concepts & Design Studio, Inc
Warranty DisclaimerThis site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Concepts & Design Studio, Inc disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Concepts & Design Studio, Inc does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Concepts & Design Studio, Inc does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of LiabilityConcepts & Design Studio, Inc shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Concepts & Design Studio, Inc has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical ErrorsIn the event that a Concepts & Design Studio, Inc product is mistakenly listed at an incorrect price, Concepts & Design Studio, Inc reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Concepts & Design Studio, Inc reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Concepts & Design Studio, Inc shall issue a credit to your credit card account in the amount of the incorrect price.
Term; TerminationThese terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Concepts & Design Studio, Inc without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
NoticeConcepts & Design Studio, Inc may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Concepts & Design Studio, Inc.
MiscellaneousYour use of this site shall be governed in all respects by the laws of the state of Florida, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Concepts & Design Studio, Inc products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Concepts & Design Studio, Inc products) must be commenced within one (1) year after the claim or cause of action arises. Concepts & Design Studio, Inc's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of an y provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Concepts & Design Studio, Inc may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of SiteHarassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Concepts & Design Studio, Inc or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation DisclaimerConcepts & Design Studio, Inc does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Concepts & Design Studio, Inc is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Concepts & Design Studio, Inc reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Concepts & Design Studio, Inc in its sole discretion.
IndemnificationYou agree to indemnify, defend, and hold harmless Concepts & Design Studio, Inc, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party LinksIn an attempt to provide increased value to our visitors, Concepts & Design Studio, Inc may link to sites operated by third parties. However, even if the third party is affiliated with Concepts & Design Studio, Inc, Concepts & Design Studio, Inc has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Concepts & Design Studio, Inc. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Concepts & Design Studio, Inc seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).