All damages and missing parts must be reported at the time of delivery, and all returned products must be in the original packaging. While we strive hard to only work with the most reputable manufacturers and freight companies there always remains the chance that something arrives to your home in a faulty condition. If you are having a home delivery service, once it has been assembled and set up by our staff you are responsible for inspecting that the merchandise is complete and in good condition prior to signing the packing slip. Our delivery team will wait up to 15 minutes for you to inspect the merchandise. We are not responsible for damages reported after you have received and signed for delivery. If the product appears significantly damaged, you may refuse delivery, but our delivery team will need to supply photos to us to demonstrate the extent of the damage. Our team will immediately remove the damaged product and replace it with the identical product as soon as a new appointment can be established. Again, if there is a problem, write it down in the packing slip before the delivery crew leaves as any issues found afterwards are exclusively the customers responsibility.

Modern Home 2 Go does its best to assure the product you receive matches your order. However, please note that Natural products may contain the following qualities which makes the product unique and more interesting: Leather suffers from creases, blemishes and different dye lots - Marble has different hues, spots and natural cracks in the rock - Wood Veneers will have different grains and color variations. THESE ARE NOT DEFECTS and do NOT form the basis of a claim or return.

Please note that MH2G accepts returns only at the time of delivery, that all returns must be approved by an MH2G Store Manager and will be deducted 25% re-stocking fee plus any delivery and set up service fees. If your order was given a delivery discount, such discount will be removed, and standard delivery fees will be applied. All refunds for Product Returns are done in the form of a Store Credit. Special order products cannot be returned or cancelled. Our return policy also excludes products that were assembled or modified, made to order/*special order (such as, special order furniture, light fixtures, accessories including mirrors, area rugs, artwork, mattresses, floral, etc.), Outlet, floor sample sale or final sale, or excluded for return by the factory. All returned products must be in the original packaging and condition and with authorization from the MH2G Store Manager. Please contact us if you need more information about shipping, restocking and exclusions on any products you are considering purchasing.

Refunds are only issued in case of defective merchandise that we are unable to replace and on order cancellations within the 24-hour period from the time of placement. Order cancelations within 24 hours of the order placement paid with credit or with debit card will be deducted a 2.5% bank processing fee. All refunds are done either by credit to the customer’s credit card or by check. Order cancellations after 24 hours from the date of placement will be subject to a 25% re-stocking fee. Refunds are processed within 10 business days of return of merchandise or order cancellation request. In all other cases the customer will receive store credit or a merchandise exchange when approved by MH2G.