|Do you ship to my country?|
|We only ship to South Florida. For more information please contact us at 855-286-4246.|
|What are my payment choices?|
|During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.|
|When will my order ship and what are my shipping charges?|
First and foremost, we are committed to your complete satisfaction and we also strive to offer you the best possible shopping experience. Local Delivery areas are based on your zip code and its proximity to our warehouse. As a courtesy to our clients, we offer a full delivery service on orders of in-stock items within an 80 mile radius of our Florida warehouse. We generally expect to be able to have our "In-Stock" products delivered to your home within 3-14 business days after being ordered, although sometimes it may take longer due to the route scheduling. Shipments will be scheduled within a 4 hour window and will be coordinated with you by our delivery coordinator a few days ahead of the scheduled delivery. The items must be received, inspected, and signed for by someone over the age of 18 years old. We offer an enhanced delivery service which will provide for unpacking, assembly and set up of the furniture in your chosen room and removal of all packaging materials. Should you prefer not to have the products delivered to your home, please read the Customer Pickups section below. Please view our Guidelines on measuring for proper fit of any furniture as Customers are responsible for size limitations and any restocking and delivery fees if an items do not fit. Customers are also responsible for coordinating elevator reservations and for alerting any condominium management/security that may be required. Our delivery staff are not allowed to move any of the customer’s existing furniture or equipment due to insurance reasons.
DELIVERY TO FREIGHT FORWARDERS OR OTHER 3RD PARTY
At the customer’s request Modern Home 2 Go will deliver to freight forwarders located within our delivery area. All merchandise should be inspected by the 3rd party receiving at the time of delivery. Once the merchandise has been received by the 3rd party, transportation or freight forwarder we are not responsible for losses or damages that may occur to the merchandise during shipping. Most of our merchandise is not packed for export, we suggest the customer to coordinate proper packing or crating with their freight forwarder or transportation company.
For more information please see Delivery under our Terms & Conditions page
|What is the return policy?|
We recognize that sometimes an item may not meet your needs or simply does not fit with your decor or space. If you are unsatisfied with something you bought from us, you may return it at time of delivery with previous authorization from Modern Home 2 Go Customer Service Department and letting the delivery person know which piece you are returning. Please note that Modern Home 2 Go accepts returns only at the time of delivery and that all returns will be deducted 25% re-stocking fee plus any delivery fees and White Glove service fees. If you received complimentary delivery then a delivery charge will subtracted from the refund. Special order products cannot be returned. Our return policy also excludes products that were assembled or modified, made to order/*special order (such as, special order furniture, light fixtures, accessories including mirrors, area rugs, artwork, mattresses, floral, etc.), floor sample sale or final sale, or excluded for return by the manufacturer. All returned products must be in the original packaging and condition with previous return authorization from Modern Home 2 Go. Please contact us if you need more information about shipping, restocking and exclusions on any products you are considering purchasing.
Please see our Terms & Conditions for complete details regarding our return policy.